Shipping policy
RESTORA Sleep Wellness
Shipping Policy
Last updated: July 2026
1. 📦 Overview
At RESTORA Sleep Wellness, we work hard to get your sleep products to you as quickly and safely as possible. Please read our shipping policy carefully so you know exactly what to expect after placing your order.
Questions? Contact us at restora1998@gmail.com
2. ⏱️ Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed the next business day
- You will receive an email confirmation with tracking information once your order ships
- During peak seasons (holidays, sales events), processing may take up to 3 business days
3. 🇺🇸 Domestic Shipping (United States)
Standard Shipping
| Details | Info |
|---|---|
| Delivery time | 5–7 business days |
| Cost | FREE on orders over $35 |
| Cost under $35 | $4.99 |
| Carrier | USPS / UPS |
Express Shipping
| Details | Info |
|---|---|
| Delivery time | 2–3 business days |
| Cost | $5.99 |
| Carrier | UPS / FedEx |
Overnight Shipping
| Details | Info |
|---|---|
| Delivery time | 1 business day |
| Cost | $14.99 |
| Carrier | FedEx Overnight |
| Note | Order must be placed before 12PM EST |
4. 🌍 International Shipping
We currently ship to the following regions:
Canada
| Details | Info |
|---|---|
| Delivery time | 7–14 business days |
| Cost | $9.99 |
| Free shipping | On orders over $75 |
United Kingdom & Europe
| Details | Info |
|---|---|
| Delivery time | 10–18 business days |
| Cost | $12.99 |
| Free shipping | On orders over $100 |
Australia & New Zealand
| Details | Info |
|---|---|
| Delivery time | 12–21 business days |
| Cost | $14.99 |
| Free shipping | On orders over $100 |
Rest of World
| Details | Info |
|---|---|
| Delivery time | 14–28 business days |
| Cost | Calculated at checkout |
⚠️ Note: International delivery times may vary due to customs processing in your country. RESTORA is not responsible for customs delays.
5. 💰 Customs, Duties & Taxes
For International Orders:
- RESTORA ships on a DDU (Delivered Duty Unpaid) basis
- Any customs duties, import taxes, or fees are the responsibility of the customer
- These charges are NOT included in our product or shipping prices
- We recommend checking with your local customs office for estimated fees before ordering
- RESTORA is not responsible for packages held by customs
For US Orders:
- Sales tax may be applied depending on your state
- Tax amount will be calculated and shown at checkout
6. 📬 Tracking Your Order
- A tracking number will be emailed to you within 24 hours of shipment
- You can track your order via:
- The link in your shipping confirmation email
- USPS.com / UPS.com / FedEx.com using your tracking number
- Emailing us at restora1998@gmail.com with your order number
- Please allow 24–48 hours for tracking information to update after receiving your tracking number
7. 📍 Shipping Restrictions
We currently do not ship to:
- PO Boxes (express and overnight shipping only — standard shipping available)
- APO/FPO military addresses (standard shipping available, delivery times may vary)
- Countries under US trade sanctions
8. 🔄 Subscription Order Shipping
For customers on our monthly subscription plan:
- Subscription orders are processed and shipped on your renewal date
- Shipping method defaults to Standard Shipping (free for orders over $35)
- You will receive a tracking email for every subscription shipment
- To update your shipping address for subscription orders, email restora1998@gmail.com at least 48 hours before your renewal date
9. ❌ Lost, Stolen, or Damaged Packages
Lost in Transit
- If your tracking shows no movement for 7+ business days, contact us at restora1998@gmail.com
- We will work with the carrier to locate your package
- If confirmed lost, we will reship your order or issue a full refund — your choice
Stolen After Delivery
- RESTORA is not responsible for packages confirmed as delivered but reported stolen
- We recommend shipping to a secure address or requiring a signature on delivery
- Please contact your local carrier or postal service to file a claim
Damaged on Arrival
- If your package arrives damaged, email us within 7 days of delivery
- Include your order number and photos of the damaged packaging and product
- We will send a replacement at no cost or issue a full refund
10. 📦 Wrong Item Received
If you received the wrong item:
- Email us at restora1998@gmail.com within 7 days of delivery
- Include your order number and a photo of the item received
- We will ship the correct item immediately at no cost
- You may keep or return the wrong item — we will provide a prepaid return label
11. 🏠 Address Accuracy
- Please double-check your shipping address before completing checkout
- RESTORA is not responsible for packages delivered to an incorrect address provided by the customer
- If you notice an address error, email us immediately at restora1998@gmail.com
- We can update your address if the order has not yet shipped
- Additional shipping fees may apply for reshipping to a corrected address
12. 🎄 Holiday & Peak Season Shipping
During busy periods, please allow extra time:
| Period | Extra Days |
|---|---|
| Black Friday / Cyber Monday | +2–3 business days |
| Christmas / New Year | +3–5 business days |
| Valentine's Day | +1–2 business days |
We recommend ordering at least 2 weeks in advance during holiday periods to ensure timely delivery.
13. 🌿 Sustainable Packaging
At RESTORA, we are committed to eco-friendly practices:
- All packaging is recyclable or biodegradable
- We use minimal packaging to reduce waste
- No unnecessary plastic or filler materials
- Our mailers are made from recycled materials
14. 📞 Contact Us
For any shipping questions or concerns:
📧 Email: restora1998@gmail.com
⏰ Response time: Within 24–48 hours
🌍 Business hours: Monday – Friday, 9AM – 6PM EST
Please include your order number in all shipping-related inquiries for faster assistance.
Shipping times are estimates and not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, or other factors outside our control.
© 2026 RESTORA Sleep Wellness. All rights reserved.