Refund policy

RESTORA Sleep Wellness

Return & Refund Policy

Last updated: July 2026

📋 Overview

At RESTORA, we stand behind every product we sell. If you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully before making a purchase.

✅ Our 30-Day Sleep Guarantee

We are so confident that Restora Sleep Tape and Restora Dream Gummies will improve your sleep that we offer a 30-day money back guarantee — no questions asked.

If you don't notice a difference in your sleep quality within 30 days of consistent use, simply contact us and we will issue a full refund.

📦 Return Eligibility

Restora Sleep Tape

  • Unopened/unused: Eligible for full refund within 30 days of delivery
  • Opened/used: Eligible for refund within 30 days under our Sleep Guarantee
  • Condition: Original packaging preferred but not required

Restora Dream Gummies

  • Unopened: Eligible for full refund within 30 days of delivery
  • Opened: Eligible for refund within 30 days under our Sleep Guarantee
  • Note: Due to health and safety regulations, opened supplement products are only eligible for refund under our Sleep Guarantee — not for change of mind

Restora Sleep Kit (Bundle)

  • Eligible for full refund within 30 days if either or both products are unsatisfactory
  • Partial refunds available if only one product is being returned

❌ Non-Returnable Items

The following items are NOT eligible for return or refund:

  • Products purchased more than 30 days ago
  • Items damaged due to misuse or improper application
  • Products returned without contacting us first
  • Gift cards

🔄 How To Request a Return or Refund

Step 1: Email us at restora1998@gmail.com with:

  • Your order number
  • Reason for return
  • Photo of the product (if damaged or defective)

Step 2: Our team will respond within 24–48 hours with return instructions

Step 3: Ship the product back to our address (if required)

Step 4: Once received and inspected, your refund will be processed within 3–5 business days

💰 Refund Process

How Refunds Are Issued

  • Refunds are issued to the original payment method used at checkout
  • Credit card refunds typically appear within 5–10 business days depending on your bank
  • PayPal refunds typically appear within 3–5 business days

Refund Amounts

  • Full refund: Original purchase price (excluding shipping)
  • Partial refund: Agreed upon amount for partial returns
  • Shipping costs: Non-refundable unless the return is due to our error or a defective product

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless:
    • The product arrived damaged or defective
    • We sent the wrong item
  • We recommend using a trackable shipping method
  • RESTORA is not responsible for lost return packages

🔁 Exchanges

We currently do not offer direct exchanges. If you would like a different product, please:

  1. Return your original order for a refund
  2. Place a new order for the desired product

📦 Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us within 7 days of delivery
  • Email restora1998@gmail.com with your order number and photos of the damage
  • We will send a replacement or issue a full refund at no cost to you — your choice

🔔 Subscription Orders

For customers on our monthly subscription plan:

  • You may cancel your subscription at any time before the next billing date
  • To cancel, email restora1998@gmail.com at least 48 hours before your next renewal
  • Refunds for subscription orders follow the same 30-day guarantee policy
  • We do not offer refunds for subscription orders that have already shipped

⚠️ Important Notes

  • Our Sleep Guarantee applies to first-time purchases only per household
  • Refunds under the Sleep Guarantee require honest use of the product for at least 14 consecutive nights
  • RESTORA reserves the right to refuse refunds in cases of suspected abuse of our guarantee policy

📞 Contact Us

For any questions about returns, refunds, or your order, please contact us:

📧 Email: restora1998@gmail.com
⏰ Response time: Within 24–48 hours
🌍 Business hours: Monday – Friday, 9AM – 6PM EST

This policy is subject to change without notice. The most current version will always be available on our website.

© 2026 RESTORA Sleep Wellness. All rights reserved.