FAQ
RESTORA Sleep Wellness
Frequently Asked Questions (FAQ)
Last updated: July 2026
🛍️ ORDERS & PAYMENT
Q: How do I place an order? Browse our products, add items to your cart, and proceed to checkout. We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your order is confirmed once you receive a confirmation email.
Q: Can I change or cancel my order? Yes — but only within 2 hours of placing your order. After that, your order may have already been processed for shipping. Email us immediately at restora1998@gmail.com with your order number.
Q: Is your website secure? Yes. Our website uses SSL encryption to protect all personal and payment information. We never store your full credit card details.
Q: Do you offer discounts or promo codes? Yes! Sign up for our email list to receive exclusive discounts. We also offer:
- Bundle discount: Save $8 on the Sleep Kit
- Subscribe & Save: 15% off every monthly order
- Referral program: Give $5, Get $5
Q: Can I order by phone? We currently only accept orders through our website. For assistance, email restora1998@gmail.com.
🚚 SHIPPING
Q: Where do you ship to? We ship to the United States, Canada, United Kingdom, Europe, Australia, New Zealand, and most countries worldwide.
Q: How long does shipping take?
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| US Standard | 5–7 business days | FREE over $35 |
| US Express | 2–3 business days | $5.99 |
| US Overnight | 1 business day | $14.99 |
| Canada | 7–14 business days | $9.99 |
| UK / Europe | 10–18 business days | $12.99 |
| Australia / NZ | 12–21 business days | $14.99 |
Q: How do I track my order? You will receive a tracking email within 24 hours of shipment. Click the link in the email or visit USPS.com / UPS.com with your tracking number. Allow 24–48 hours for tracking to activate.
Q: My tracking hasn't updated in several days. What should I do? Contact us at restora1998@gmail.com with your order number. We will contact the carrier on your behalf and resolve the issue within 2–3 business days.
Q: My package says delivered but I didn't receive it. Check around your property and with neighbors first. If still missing, email us within 7 days of the delivery date. We will investigate and either reship or refund your order.
Q: Do you ship to PO Boxes? Standard shipping is available to PO Boxes. Express and Overnight shipping require a physical address.
📦 RETURNS & REFUNDS
Q: What is your return policy? We offer a 30-day money back guarantee on all products. If you are not satisfied with your sleep results within 30 days of consistent use, contact us for a full refund — no questions asked.
Q: How do I request a refund? Email restora1998@gmail.com with:
- Your order number
- Reason for return
- Photo of the product (if damaged)
We will respond within 24–48 hours with instructions.
Q: When will I receive my refund? Once your return is approved, your refund will be processed within 3–5 business days to your original payment method.
Q: Can I return an opened product? Yes — opened products are covered by our 30-day Sleep Guarantee. We believe in our products and want you to actually try them before requesting a refund.
Q: What if my product arrived damaged? Email us within 7 days of delivery with your order number and photos. We will send a replacement immediately or issue a full refund — your choice.
🩹 RESTORA SLEEP TAPE
Q: What is mouth tape and how does it work? Restora Sleep Tape is a gentle strip that seals your lips shut during sleep, encouraging nasal breathing. Nasal breathing filters air, produces nitric oxide, and supports deeper, more restorative sleep compared to mouth breathing.
Q: Is mouth tape safe to use? Yes — for most healthy adults. Our tape uses hypoallergenic, latex-free adhesive and features micro-breathable vents for added safety. However, do NOT use if you have:
- Severe or moderate sleep apnea
- Nasal congestion or blocked airways
- Breathing difficulties
- Skin allergies to adhesive Always consult your doctor if you have any concerns.
Q: Will it hurt when I remove it in the morning? No. Restora Sleep Tape is designed to peel off gently without pulling skin or leaving residue. Remove slowly from the sides for the most comfortable experience.
Q: Does it work with a beard or facial hair? Yes! Restora Sleep Tape features a beard-friendly seal designed to work effectively even with facial hair.
Q: How many strips come in one pack? Each pack contains 30 strips — a full one-month supply.
Q: Can my child use Sleep Tape? We recommend Restora Sleep Tape for adults only (18+). Consult a pediatrician before use on children.
Q: Can I use Sleep Tape if I have a cold or stuffy nose? No. Do NOT use mouth tape if your nasal passages are blocked. You should always be able to breathe comfortably through your nose before applying.
Q: How should I store the Sleep Tape? Store in a cool, dry place away from direct sunlight. Avoid humid environments like bathrooms, which can affect the adhesive quality.
🍬 RESTORA DREAM GUMMIES
Q: What are the ingredients in Dream Gummies? Restora Dream Gummies contain:
- Melatonin 3mg — regulates your natural sleep-wake cycle
- Magnesium Glycinate 200mg — relaxes muscles and calms the nervous system
- L-Theanine 200mg — quiets racing thoughts without sedation
- Natural flavors and colors
- Free from artificial preservatives, gluten, and dairy
Q: How should I take Dream Gummies? Take 2 gummies approximately 30 minutes before bedtime with a glass of water. Do not exceed the recommended dose.
Q: How quickly will I feel the effects? Most customers notice a difference within the first 3–7 nights of consistent use. For best results, use every night for at least 2 weeks.
Q: Are Dream Gummies habit-forming? No. Our formula uses non-habit forming ingredients at clinically appropriate doses. You can stop taking them at any time without withdrawal effects.
Q: Can I take Dream Gummies with alcohol? We strongly advise against combining sleep supplements with alcohol. Alcohol disrupts natural sleep cycles and may increase drowsiness unpredictably.
Q: Can I take Dream Gummies with prescription medications? Consult your doctor or pharmacist before combining Dream Gummies with any prescription medications, especially sleep aids, antidepressants, or blood thinners.
Q: Are Dream Gummies suitable for vegans? Yes — Restora Dream Gummies are 100% vegan and made with pectin-based gummies (not gelatin).
Q: Are they safe for pregnant or nursing women? No. We do not recommend our supplements for pregnant or nursing women. Consult your healthcare provider before use.
Q: My child accidentally ate some gummies. What should I do? Contact Poison Control immediately at 1-800-222-1222 (US) or your local emergency services. Keep all supplements out of reach of children.
Q: How should I store Dream Gummies? Store in a cool, dry place at room temperature. Keep away from direct sunlight and heat. Do not refrigerate.
🎁 SLEEP KIT BUNDLE
Q: What is the Restora Sleep Kit? The Restora Sleep Kit bundles our two best products together at a discounted price:
- Restora Sleep Tape (30 strips)
- Restora Dream Gummies (60ct) Total value: $46 | Bundle price: $38 (Save $8)
Q: How do I use both products together?
Step 1: Take 2 Dream Gummies 30 minutes before bed
Step 2: Do your usual nighttime routine
Step 3: Apply one Sleep Tape strip right before closing your eyes
Step 4: Wake up feeling completely restored ☀️
Q: Can I buy additional supplies separately? Yes — Sleep Tape and Dream Gummies are also available individually. Subscribe & Save for 15% off every order.
🔁 SUBSCRIPTIONS
Q: How does the subscription work? Choose "Subscribe & Save" at checkout to receive your products automatically every month at 15% off the regular price. You will be charged and shipped on the same date each month.
Q: Can I cancel my subscription? Yes — cancel anytime with no fees or penalties. Email restora1998@gmail.com at least 48 hours before your next renewal date.
Q: Can I pause my subscription? Yes — we can pause your subscription for 1, 2, or 3 months. Email us to make this change.
Q: Can I change my subscription products? Yes — email us and we can swap your subscription to any available product.
Q: What happens if my payment fails? We will retry your payment 3 times over 5 days. If unsuccessful, your subscription will be paused and we will email you to update your payment method.
💊 HEALTH & SAFETY
Q: Are RESTORA products FDA approved? Dietary supplements like Dream Gummies are regulated by the FDA but do not require pre-market approval. Our products are manufactured in GMP-certified facilities and undergo third-party testing for quality and purity.
Q: Are your products tested by third parties? Yes — all RESTORA products are tested by independent third-party laboratories to verify ingredient accuracy, purity, and safety.
Q: I have a medical condition. Can I use RESTORA products? Always consult your healthcare provider before using any new supplement or sleep product if you have a pre-existing medical condition.
📞 STILL HAVE QUESTIONS?
We're here to help!
📧 Email: restora1998@gmail.com ⏰ Response time: Within 24–48 hours 🌍 Business hours: Monday – Friday, 9AM – 6PM EST
© 2026 RESTORA Sleep Wellness. All rights reserved.